Question 1

The differences seen in organisational control systems of global organisations are primarily in the ________.

Accepted Answer

A)  measurement and corrective action steps of the control process
B)  measurement and comparison steps of the control process
C)  comparison step of the control process
D)  legal relationship between employee and employer
E)  corrective action step of the control processF) C) and D)
G) A) and C)

Question 2

In the control process, to what factor is actual performance compared in order to properly assess the situation?

Accepted Answer

A)  desired standards
B)  competitors' outcomes
C)  last month's efforts
D)  last year's performance
E)  management opinionF) A) and D)
G) B) and D)

Question 3

Measurements are part of controlling.

Accepted Answer

A) True 
 B)False

Question 4

Of the following, which is NOT a reason why control systems are important?

Accepted Answer

A)  Controlling activities provide the critical link back to planning
B)  Control mechanisms support employee empowerment
C)  Controls help protect the organisation against threats
D)  Controls guarantee goal attainment.
E)  Controls provide a way to compare current status with goals and objectives.F) A) and C)
G) C) and D)

Question 5

What type of control takes place while the activity is in progress, such as direct supervision?

Accepted Answer

A)  feedback control
B)  concurrent control
C)  projected control
D)  definitional control
E)  feedforward controlF) C) and D)
G) A) and E)

Question 6

Of the following, which is NOT a common source of information used by managers to measure performance?

Accepted Answer

A)  standardised tests
B)  statistical reports
C)  oral reports
D)  personal observation
E)  written reportsF) C) and D)
G) None of the above

Question 7

In a short essay, describe workplace privacy concerns for managers today.What are managers doing to control this issue? Does an employee have a right to privacy at their workplace? What can the employer find out about them and their work?

Accepted Answer

Employers can (and do), among other thin...

Question 8

Standards are created during the ________ process.

Accepted Answer

A)  leading
B)  measuring
C)  planning
D)  controlling
E)  organisingF) None of the above
G) A) and B)

Question 9

What type of control can prevent ongoing problem situations from becoming too costly?

Accepted Answer

A)  concurrent control
B)  definitional control
C)  feedback control
D)  projected control
E)  feedforward controlF) C) and D)
G) A) and B)

Question 10

________ is a control technique in which the manager is out in the work area, interacting directly with employees and exchanging information.

Accepted Answer

A)  Management by objectives
B)  Management by walking around
C)  Feedback control
D)  Feedforward control
E)  Leadership by exampleF) B) and C)
G) D) and E)

Question 11

Experts have described dangerously dysfunctional work environments characterised by employee work driven by TNC as a primary contributor to workplace violence.TNC refers to ________.

Accepted Answer

A)  Time, Numbers and Crises
B)  Technology, Numeric Catharsis
C)  Time-pressures and Negative Compensation
D)  Time, Neglect and Crises
E)  Time-pressures and Needs ConcernsF) A) and E)
G) C) and D)

Question 12

The ________ approach to performance measurement was introduced as a way to evaluate organisational performance from more than just the financial perspective.

Accepted Answer

A)  information control
B)  performance control
C)  balanced scorecard
D)  market value added
E)  economic valued addedF) D) and E)
G) A) and D)

Question 13

Which of the following statements is NOT correct about organisational performance?

Accepted Answer

A)  It compares actual performance to standards.
B)  It guides managerial decisions in designing strategies.
C)  It measures the appropriateness of organisational goals.
D)  It measures how well the organisation is achieving its goals.
E)  It is the bottom line for managers.F) A) and C)
G) A) and E)

Question 14

________ is (are) an effective information source for showing relationships, but may ignore subjective factors.

Accepted Answer

A)  Statistical reports
B)  Oral reports
C)  Management by walking around
D)  Written reports
E)  Personal observationF) B) and C)
G) B) and E)

Question 15

What type of control is most desirable?

Accepted Answer

A)  concurrent control
B)  feedback control
C)  definitional control
D)  feedforward control
E)  projected controlF) D) and E)
G) A) and E)

Question 16

Which of the following activities is part of controlling?

Accepted Answer

A)  defining standards
B)  setting objectives
C)  developing an effective structure
D)  diagnosing individual and group behaviour
E)  detailing communication measuresF) A) and B)
G) All of the above

Question 17

Doing nothing is NOT an acceptable managerial action in the control process.

Accepted Answer

A) True 
 B)False

Question 18

According to the textbook, which of the following is the first step in control?

Accepted Answer

A)  measuring actual performance
B)  taking managerial action
C)  comparing actual against the standard
D)  changing the standard
E)  measuring employee satisfactionF) B) and E)
G) C) and D)

Question 19

Feedforward control prevents anticipated problems.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following steps to successfully implementing an internal benchmarking best practices program involves the creation of an organisational culture that reinforces a 'we can learn from everyone' attitude and emphasises sharing information?

Accepted Answer

A)  Identify best practices throughout the organisation.
B)  Create a best practices knowledge sharing system.
C)  Communicate best practices throughout the organisation.
D)  Develop best practices reward and recognition systems.
E)  Nurture best practices on an ongoing basis.F) A) and B)
G) A) and C)

Exam 10: Managerial Controls

In a short essay, describe workplace privacy concerns for managers today.What are managers doing to control this issue? Does an employee have a right to privacy at their workplace? What can the employer find out about them and their work?

Correct AnswerverifiedEmployers can (and do), among other thin...View AnswerShow Answer

Doing nothing is NOT an acceptable managerial action in the control process.

Correct AnswerverifiedShow Answer

What type of control takes place while the activity is in progress, such as direct supervision?

Correct AnswerverifiedShow Answer

Feedforward control prevents anticipated problems.

Correct AnswerverifiedShow Answer

Standards are created during the ________ process.

Correct AnswerverifiedShow Answer

Which of the following steps to successfully implementing an internal benchmarking best practices program involves the creation of an organisational culture that reinforces a 'we can learn from everyone' attitude and emphasises sharing information?

Correct AnswerverifiedShow Answer

The differences seen in organisational control systems of global organisations are primarily in the ________.

Correct AnswerverifiedShow Answer

________ is a control technique in which the manager is out in the work area, interacting directly with employees and exchanging information.

Correct AnswerverifiedShow Answer

The ________ approach to performance measurement was introduced as a way to evaluate organisational performance from more than just the financial perspective.

Correct AnswerverifiedShow Answer

What type of control can prevent ongoing problem situations from becoming too costly?

Correct AnswerverifiedShow Answer

Of the following, which is NOT a common source of information used by managers to measure performance?

Correct AnswerverifiedShow Answer

________ is (are) an effective information source for showing relationships, but may ignore subjective factors.

Correct AnswerverifiedShow Answer

Which of the following activities is part of controlling?

Correct AnswerverifiedShow Answer

According to the textbook, which of the following is the first step in control?

Correct AnswerverifiedShow Answer

What type of control is most desirable?

Correct AnswerverifiedShow Answer

Experts have described dangerously dysfunctional work environments characterised by employee work driven by TNC as a primary contributor to workplace violence.TNC refers to ________.

Correct AnswerverifiedShow Answer

Which of the following statements is NOT correct about organisational performance?

Correct AnswerverifiedShow Answer

In the control process, to what factor is actual performance compared in order to properly assess the situation?

Correct AnswerverifiedShow Answer

Measurements are part of controlling.

Correct AnswerverifiedShow Answer

Of the following, which is NOT a reason why control systems are important?

Correct AnswerverifiedShow Answer

Correct Answer
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Employers can (and do), among other thin...
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