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Give three reasons why many students may feel it isn't necessary or desirable to develop teams-related skills while in college.

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Self-managing teams empower team members to take full responsibility for designing and managing all aspects of operations for a specific product or service unit without a formal team leader.

A) True
B) False

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True

Identify four potential disadvantages of virtual teams.

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Indicate the five primary criteria used to evaluate team excellence in the American Society for Quality's International Team Excellence Award (ITEA) Program.

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1. Team project selection/purpose 2. Current situation analysis 3. Solution development 4. Project implementation and results 5. Team/project management and project presentation

Which of the following is not true of problem solving teams?


A) They may require training that can be costly.
B) They are typically composed of individuals who have relevant knowledge and experience related to resolving an undesirable condition or level of performance.
C) They enable qualified individuals who understand the target problem to work together in a systematic manner in order to identify root causes and to implement changes.
D) Similarities in perspectives may increase group cohesion and reduce conflict.
E) None of the above

F) None of the above
G) D) and E)

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Teams in organizations are often hybrids of two or more team types.

A) True
B) False

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You are hoping to develop a team that can take full responsibility for designing all aspects of operations for a specific product or service unit without a formal team leader. That is, you would like to develop a ___ team.

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A disadvantage of a functional team is that there may be blind spots associated with other perspectives that are not being considered.

A) True
B) False

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List six types of teams and the composition of each.

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The "TEAM MANAGEMENT COACH" interviews with Cody Candee and Al Johnson in this chapter make clear the importance of advice and experience in teamwork for developing effective ___ skills.

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One potential problem with self-managing teams is that some employees are not comfortable being empowered.

A) True
B) False

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List any six of John Maxwell's "17 Indisputable Laws of Leadership."

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The 17 laws are (see Figure 1-5 for definitions (in the text) ): 1. Law of Significance 2. Law of the Big Picture 3. Law of the Niche 4. Law of Mt. Everest 5. Law of the Chain 6. Law of the Catalyst 7. Law of Compass 8. Law of the Bad Apple 9. Law of Countability 10. Law of the Price Tag 11. Law of the Scoreboard 12. Law of the Bench 13. Law of Identity 14. Law of Communication 15. Law of the Edge 16. Law of Dividends 17. Law of High Morale

Identify six (of the ten) traits associated with effective teams in the Scholtes Team Model.

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Which of the following is not a characteristic of the Hill & Anteby Model?


A) It views the team as a system
B) It sees alignment among the elements of the team as the key to enhancing team effectiveness
C) It considers the team context
D) Its ultimate outcome measure is enhanced team effectiveness
E) None of the above

F) A) and E)
G) A) and D)

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When a professor discusses the importance of teams in organization, a student remarks, "I'm planning to be a computer programmer. That's the skill employers want, and I can do it without being on a team." How might the professor respond?

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Which of the following was discussed as a potential disadvantage of a cross-functional team?


A) There are potential conflicts between members with different perspectives and priorities.
B) There may be blind spots associated with other functional perspectives not being considered.
C) Problem-solving training may be needed that can be costly.
D) It requires team members to possess an understanding of basic process improvement tools.
E) None of the above.

F) C) and E)
G) A) and E)

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The "TEAMS IN THE NEWS: "The Last Best Hope of Teamwork"" feature describes how the U.S. Women's National Team was credited with creating "soccer mania" in the United States during its inspiring performance at the 2011 World Cup. Which of the following is not a reason cited for its success?


A) The team showed a gritty style in which every member played hard and never gave up.
B) The team played with a sense of purpose - to promote women's soccer rather than to just win games.
C) The team stuck together, refraining from criticizing team members even in cases of disagreement.
D) Team members gave credit for great plays to their teammates.
E) None of the above.

F) C) and D)
G) All of the above

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The advantage that "Issues may be resolved more efficiently" best characterizes which of the following?


A) Self-managing work teams
B) Process improvement teams
C) Virtual teams
D) Cross-functional teams
E) Functional teams

F) None of the above
G) A) and E)

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In the "TEAMS VIDEO: "Burberry CEO Talks Teamwork"" CEO Angela Ahrendts discusses how her organization is reducing its overall reliance on teams but continues to employ teams on critical projects requiring special expertise and communication skills.

A) True
B) False

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According to the Five Dysfunctions of a Team Model, teams need to do all they can to avoid conflict of any kind.

A) True
B) False

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