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Expert systems are primarily used to help what kinds of decision makers?


A) lower-level managers
B) top managers
C) senior managers
D) experts

E) A) and B)
F) A) and C)

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Which of the following is a primary characteristic of groupthink?


A) conflict among group members
B) failure to reach consensus within a group
C) complete conformity among group members
D) candidness and openness within a group

E) All of the above
F) B) and C)

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The use of ringisei in Japanese organizations reflects which of the following values in Japanese culture?


A) tradition-following
B) consensus-seeking
C) risk taking
D) go-it-alone

E) B) and C)
F) A) and B)

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Which of the following is NOT a type of programmed decision?


A) systematic procedure
B) policy
C) brainstorm
D) rule

E) C) and D)
F) A) and B)

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A banker opts for short-term gain despite indications that his decision might not pay off in the long run.Which error or bias is the banker guilty of?


A) overconfidence
B) immediate gratification
C) selective perception bias
D) representation

E) A) and B)
F) All of the above

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Which of the following tends to impede a person's creativity?


A) providing time and resources
B) clearly defined goals
C) being watched while you work
D) internal motivation

E) B) and D)
F) A) and C)

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A decision criterion defines factors that are relevant in a decision.

A) True
B) False

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Intuitive decision making should not be a part of a manager's decision-making process.

A) True
B) False

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Uncertainty involves a situation in which the probability of a certain outcome is known to be small.

A) True
B) False

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An advantage of group decisions is that they increase the perception of the legitimacy of the solution.

A) True
B) False

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In a short essay, discuss the assumptions of rationality and the validity of those assumptions.

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A decision maker who was perfectly ratio...

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In a short essay, list and discuss the final four steps in the decision-making process.Give an example of each step.

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Step 5: Analysis of alternatives
Once th...

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In a short essay, describe how nominal group technique can help avoid groupthink and enhance creativity in group decision making.

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Nominal group technique helps groups arr...

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A retail clothing store manager who estimates how much to order for the current spring season based on last spring's outcomes is operating under what kind of decision-making condition?


A) seasonal
B) risk
C) uncertainty
D) certainty

E) A) and C)
F) None of the above

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A manager can faithfully execute the decision-making process but still end up with nothing of value if ________.


A) he fails to identify the correct problem
B) he fails to assign number values to different criteria
C) he solves the problem inefficiently
D) he fails to correctly identify the steps of the process

E) All of the above
F) A) and B)

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________ is a situation in which a decision maker has incomplete information about outcomes and does not have the ability to reasonably estimate outcomes that are not known.


A) Certainty
B) Risk
C) Uncertainty
D) High certainty

E) C) and D)
F) B) and D)

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Which of the following is an example of an unstructured problem?


A) finding the list price of different copy machines
B) choosing the best wardrobe for an executive
C) comparing gas mileage for different car models
D) measuring pollution levels in a power plant

E) B) and C)
F) A) and C)

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A football coach makes the decision to punt or not to punt on fourth down based on whether he is past his own 50-yard line.Which decision-making method does the coach use?


A) a policy
B) a hunch
C) a procedure
D) a rule

E) B) and C)
F) A) and B)

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A rational decision will never fail to provide the best and most successful solution to a problem.

A) True
B) False

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The eight steps of decision making ________.


A) can only be employed by individuals
B) can only be employed in very small groups
C) can be employed by individuals and groups
D) can only be employed by groups

E) C) and D)
F) All of the above

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