Question 1

If a manager increases system utilization (assuming no change in the customer arrival rate)  what happens to the customer waiting time?

Accepted Answer

A)   It increases exponentially.
B)   It increases proportionally.
C)   It decreases proportionally.
D)   It decreases exponentially.
E)   No change.F) B) and D)
G) C) and E)

Question 2

A restaurant at a popular Colorado casino provides priority service to player's card holders. The restaurant has 10 tables or booths where customers may be seated. The service time (time a booth or table is occupied)  averages 42 minutes once a party is seated. The customer arrival rate is 8 parties per hour, with the parties being equally divided between card holders and people without player's cards. What is the average time that parties without player's cards wait to be seated?

Accepted Answer

A)   approx. 24 seconds
B)   approx. 55 seconds
C)   approx. 4 minutes
D)   approx. 40 minutes
E)   approx. 2 hoursF) All of the above
G) None of the above

Question 3

A restaurant that implements a limited menu and a "no substitutions" policy during peak dining hours is practicing _____________ with respect to waiting-line management.

Accepted Answer

A)   demand shifting
B)   queuing psychology
C)   service standardization
D)   service phasing
E)   outsourcingF) None of the above
G) C) and D)

Question 4

A multiple-channel system assumes that each server will have its own waiting line, and line changing is not permitted.

Accepted Answer

A) True 
 B)False

Exam 24: Management of Waiting Lines

Correct Answer
verified

If a manager increases system utilization (assuming no change in the customer arrival rate) what happens to the customer waiting time?

Correct Answer
verified

A multiple-channel system assumes that each server will have its own waiting line, and line changing is not permitted.

Correct Answer
verified

A restaurant that implements a limited menu and a "no substitutions" policy during peak dining hours is practicing _____________ with respect to waiting-line management.

Correct Answer
verified

Exam 24: Management of Waiting Lines

Correct AnswerverifiedShow Answer

If a manager increases system utilization (assuming no change in the customer arrival rate) what happens to the customer waiting time?

Correct AnswerverifiedShow Answer

A multiple-channel system assumes that each server will have its own waiting line, and line changing is not permitted.

Correct AnswerverifiedShow Answer

A restaurant that implements a limited menu and a "no substitutions" policy during peak dining hours is practicing _____________ with respect to waiting-line management.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified