Question 1

Productivity is measured as the ratio of inputs to outputs.

Accepted Answer

A) True 
 B)False

Question 2

When constructing a fishbone diagram,brainstorming takes place during the:

Accepted Answer

A)   closed phase.
B)   narrow phase.
C)   wide phase.
D)   open phase.E) A) and C)
F) B) and C)

Question 3

A car wash services 200 customers in an hour on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour.An appropriate measure of productivity is:

Accepted Answer

A)   80%.
B)   2.35 cars/$.
C)   8 cars/$.
D)   0.425 $/car.E) A) and B)
F) None of the above

Question 4

One reason the SCOR model is widely accepted is its consistency.It mandates the same information and physical flows for all products,regardless of the degree of customization.

Accepted Answer

A) True 
 B)False

Question 5

Level two of the SCOR model divides SCM activities into _________.

Accepted Answer

The answer of Level two of the SCOR model divides...

Question 6

A check sheet,also called an Ishikawa diagram,is used to record how frequently a certain event occurs.

Accepted Answer

A) True 
 B)False

Question 7

When an employee team develops a process map,they should document the process ________.

Accepted Answer

The answer of When an employee team develops a process...

Question 8

Briefly describe the five core management processes that comprise Level 1 of the SCOR model.

Accepted Answer

The five core management processes are p...

Question 9

Which of these elements is in the Six Sigma process sequence to create a completely new business process or product but NOT in the Six Sigma process to improve an existing business process?

Accepted Answer

A)   Define
B)   Derive
C)   Design
D)   CreateE) A) and D)
F) B) and C)

Question 10

Which of these SCOR model flows moves in the opposite direction from the others?

Accepted Answer

A)   Plan
B)   Return
C)   Source
D)   MakeE) A) and C)
F) None of the above

Question 11

The Five Whys can be used during all three phases of construction of a Pareto chart.

Accepted Answer

A) True 
 B)False

Question 12

It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet.During that day,Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out.Which of the following statements is correct?

Accepted Answer

A)   Peter's cycle time is 7 hours and 30 minutes.
B)   Peter's efficiency is 25%.
C)   Peter's productivity is 8 hours per TPS report.
D)   Peter's percent value-added time is just over 3%.E) A) and D)
F) A) and C)

Question 13

When McDonald's studies the drive-through operations of Burger King,they are engaging in competitive benchmarking.

Accepted Answer

A) True 
 B)False

Question 14

________ is the SCOR model process that addresses the movement of defective product from the customer.

Accepted Answer

The answer of ________ is the SCOR model process that...

Question 15

Which of the following statements best describes current thinking regarding processes?

Accepted Answer

A)   If companies concentrate on how functional areas like marketing, finance, and operations are organized, then everything will be fine.
B)   Managing functional areas like marketing, finance, and operations is essentially the same thing as managing what a business does.
C)   If the individual functional strategies of marketing, finance, and accounting are aligned with the overall business strategy, then everything will be fine.
D)   Developing superior business processes requires a cross-functional and cross-organizational perspective.E) None of the above
F) A) and D)

Question 16

An arrow in a process map represents a:

Accepted Answer

A)   move activity.
B)   start or finish point.
C)   delay.
D)   creation of a document.E) C) and D)
F) None of the above

Question 17

The primary focus of a swim lane process map is to depict flows of objects,information,and money.

Accepted Answer

A) True 
 B)False

Question 18

The majority of the total operating budget for most organizations is:

Accepted Answer

A)   engineering costs.
B)   advertising costs.
C)   supply chain costs.
D)   equipment maintenance costs.E) None of the above
F) B) and C)

Question 19

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?

Accepted Answer

A)   process map
B)   cause-and-effect diagram
C)   Pareto chart
D)   scatter plotE) A) and B)
F) B) and D)

Question 20

A laundry tracks clean linen output in pounds and their inputs of gas,water,electricity,and labor.A productivity measure incorporating all of these inputs is a multifactor measure.

Accepted Answer

A) True 
 B)False

Exam 4: Business Processes

An arrow in a process map represents a:

Correct AnswerverifiedShow Answer

Briefly describe the five core management processes that comprise Level 1 of the SCOR model.

Correct AnswerverifiedThe five core management processes are p...View AnswerShow Answer

The primary focus of a swim lane process map is to depict flows of objects,information,and money.

Correct AnswerverifiedShow Answer

When McDonald's studies the drive-through operations of Burger King,they are engaging in competitive benchmarking.

Correct AnswerverifiedShow Answer

A laundry tracks clean linen output in pounds and their inputs of gas,water,electricity,and labor.A productivity measure incorporating all of these inputs is a multifactor measure.

Correct AnswerverifiedShow Answer

It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet.During that day,Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out.Which of the following statements is correct?

Correct AnswerverifiedShow Answer

A car wash services 200 customers in an hour on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour.An appropriate measure of productivity is:

Correct AnswerverifiedShow Answer

When an employee team develops a process map,they should document the process ________.

Correct AnswerverifiedShow Answer

A check sheet,also called an Ishikawa diagram,is used to record how frequently a certain event occurs.

Correct AnswerverifiedShow Answer

The majority of the total operating budget for most organizations is:

Correct AnswerverifiedShow Answer

Which of these elements is in the Six Sigma process sequence to create a completely new business process or product but NOT in the Six Sigma process to improve an existing business process?

Correct AnswerverifiedShow Answer

Which of these SCOR model flows moves in the opposite direction from the others?

Correct AnswerverifiedShow Answer

One reason the SCOR model is widely accepted is its consistency.It mandates the same information and physical flows for all products,regardless of the degree of customization.

Correct AnswerverifiedShow Answer

Which of the following statements best describes current thinking regarding processes?

Correct AnswerverifiedShow Answer

Level two of the SCOR model divides SCM activities into _________.

Correct AnswerverifiedShow Answer

Productivity is measured as the ratio of inputs to outputs.

Correct AnswerverifiedShow Answer

When constructing a fishbone diagram,brainstorming takes place during the:

Correct AnswerverifiedShow Answer

The Five Whys can be used during all three phases of construction of a Pareto chart.

Correct AnswerverifiedShow Answer

________ is the SCOR model process that addresses the movement of defective product from the customer.

Correct AnswerverifiedShow Answer

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?

Correct AnswerverifiedShow Answer

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The five core management processes are p...
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