Question 1

Communication systems that exist to get information from employees are called an upward system.

Accepted Answer

A) True 
 B)False  True

Question 2

Discipline may be defined as management actions to encourage employee compliance with organizational standards.

Accepted Answer

A) True 
 B)False

Question 3

Action taken by supervisors prior to any infraction and that is designed to encourage employees to follow the rules is called:

Accepted Answer

A)  corrective discipline
B)  progressive discipline
C)  preventive discipline
D)  positive discipline
E)  advisory disciplineF) None of the above
G) B) and D)

Question 4

Good employee relations practices ensure implementation of organizational strategies and improve productivity.

Accepted Answer

A) True 
 B)False

Question 5

Surveys indicate that about __________ of all employees believe that their job offers little recognition and low satisfaction.

Accepted Answer

A)  10 percent
B)  18 percent
C)  25 percent
D)  45 percent
E)  92 percentF) A) and E)
G) C) and D)

Question 6

While good employee relations practices tend to make for happier employees,they do not have any direct effect on either productivity or employment costs.

Accepted Answer

A) True 
 B)False

Question 7

Employee blogs are a concern for some employers for all of the following reasons EXCEPT:

Accepted Answer

A)  using common sense may break existing rules
B)  confidential information may be leaked about the company
C)  the company may be exposed to a potential liability
D)  the reputation of the company may be hurt
E)  business may be described in a negative wayF) A) and E)
G) B) and E) A

Question 8

Employers are concerned with inappropriate web surfing and just under two-thirds have software's to block access to the sites that have inappropriate information.

Accepted Answer

A) True 
 B)False  True

Question 9

For employee suggestion systems to work,which of the following must NOT happen?

Accepted Answer

A)  management must provide a fair and prompt response
B)  employees must be encouraged to make suggestions
C)  top management must support the idea
D)  supervisors should be trained to encourage employee suggestions
E)  employees should be encouraged to check suggestions with upper management before making themF) A) and D)
G) A) and E)

Question 10

Rewarding employees for useful suggestions tends to encourage the use of a suggestion system.

Accepted Answer

A) True 
 B)False

Question 11

In early 2015,rules came into effect making it illegal to install programs on someone's computer without consent of the recipient.

Accepted Answer

A) True 
 B)False

Question 12

Reducing employment to improve efficiency,productivity,and competitiveness is often referred to as:

Accepted Answer

A)  outsourcing
B)  downsizing
C)  midsizing
D)  resizing
E)  cotton sizingF) A) and B)
G) A) and C)

Question 13

When an organization formally discusses employees' problem(s) with them and/or assists them in coping with these problems,this is normally referred to as:

Accepted Answer

A)  employee assistance
B)  employee counselling
C)  employee stroking
D)  employee involvement
E)  an intrusion into an employee's private lifeF) A) and E)
G) C) and D)

Question 14

Components of effective employee relations include all of the following EXCEPT:

Accepted Answer

A)  discipline
B)  involvement
C)  counselling
D)  recruiting
E)  rightsF) A) and B)
G) A) and E)

Question 15

Self-directed work teams are one form of employee involvement.

Accepted Answer

A) True 
 B)False

Question 16

Counselling is discussing issues with employees in the hopes of helping employees cope with situations that are happening away from the workplace.

Accepted Answer

A) True 
 B)False

Question 17

Consent is not a required principle under PIPEDA.

Accepted Answer

A) True 
 B)False

Question 18

One study has revealed that "shock" more than job dissatisfaction is most likely to cause an employee to leave his or her current job.

Accepted Answer

A) True 
 B)False

Question 19

Progressive discipline is also referred to as due process.

Accepted Answer

A) True 
 B)False

Question 20

The policy in some organizations of encouraging employees to come to higher management with any concerns is often referred to as a compassionate management policy.

Accepted Answer

A) True 
 B)False

Exam 11: Managing Employee Relations

Communication systems that exist to get information from employees are called an upward system.

Correct AnswerverifiedTrue

Discipline may be defined as management actions to encourage employee compliance with organizational standards.

Correct AnswerverifiedShow Answer

Action taken by supervisors prior to any infraction and that is designed to encourage employees to follow the rules is called:

Correct AnswerverifiedShow Answer

Good employee relations practices ensure implementation of organizational strategies and improve productivity.

Correct AnswerverifiedShow Answer

Surveys indicate that about __________ of all employees believe that their job offers little recognition and low satisfaction.

Correct AnswerverifiedShow Answer

While good employee relations practices tend to make for happier employees,they do not have any direct effect on either productivity or employment costs.

Correct AnswerverifiedShow Answer

Employee blogs are a concern for some employers for all of the following reasons EXCEPT:

Correct AnswerverifiedA

Employers are concerned with inappropriate web surfing and just under two-thirds have software's to block access to the sites that have inappropriate information.

Correct AnswerverifiedTrue

For employee suggestion systems to work,which of the following must NOT happen?

Correct AnswerverifiedShow Answer

Rewarding employees for useful suggestions tends to encourage the use of a suggestion system.

Correct AnswerverifiedShow Answer

In early 2015,rules came into effect making it illegal to install programs on someone's computer without consent of the recipient.

Correct AnswerverifiedShow Answer

Reducing employment to improve efficiency,productivity,and competitiveness is often referred to as:

Correct AnswerverifiedShow Answer

When an organization formally discusses employees' problem(s) with them and/or assists them in coping with these problems,this is normally referred to as:

Correct AnswerverifiedShow Answer

Components of effective employee relations include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Self-directed work teams are one form of employee involvement.

Correct AnswerverifiedShow Answer

Counselling is discussing issues with employees in the hopes of helping employees cope with situations that are happening away from the workplace.

Correct AnswerverifiedShow Answer

Consent is not a required principle under PIPEDA.

Correct AnswerverifiedShow Answer

One study has revealed that "shock" more than job dissatisfaction is most likely to cause an employee to leave his or her current job.

Correct AnswerverifiedShow Answer

Progressive discipline is also referred to as due process.

Correct AnswerverifiedShow Answer

The policy in some organizations of encouraging employees to come to higher management with any concerns is often referred to as a compassionate management policy.

Correct AnswerverifiedShow Answer

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