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Exam 8: Learning and Decision Making

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Question 61

Multiple Choice

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Albert is the manager of a large retail store, with the authority to hire employees. The store does not have a specialized human resource executive, and Albert himself conducts selection interviews. Albert has not received any training on selection and recruitment. Albert interviews people mainly to analyze if they have ability to address the latest problem that the store is facing. Identify the bias facing Albert in this case.

A) Anchoring
B) Representativeness
C) Framing
D) Contrast
E) Recency

F) A) and B)
G) B) and E)

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Question 62

Multiple Choice

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The concept of bounded rationality suggests that we are likely to:

A) pick the alternative that minimizes value.
B) evaluate all alternatives simultaneously.
C) use accurate information to evaluate alternatives.
D) develop an exhaustive list of alternatives to consider as solutions.
E) choose the first acceptable alternative.

F) A) and B)
G) C) and D)

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Question 63

Multiple Choice

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_____ knowledge is not easily communicated but could very well be the most important aspect of what we learn in organizations.

At a World Issues Conference, all the participants were asked to develop responses to two case situations. People split themselves up into teams based on their occupations. Which of the following helps to explain why the participants acted this way?

A manager suspends one of his subordinates for showing up to work late. This is an example of:

_____ are simple, efficient rules of thumb that allow us to make decisions more easily.

The tendency to rely too heavily on one trait or piece of information when making decision refers to which of these biases?

_____ refers to the decision to continue to follow a failing course of action.

Albert is the manager of a large retail store, with the authority to hire employees. The store does not have a specialized human resource executive, and Albert himself conducts selection interviews. Albert has not received any training on selection and recruitment. Albert does not prepare in advance for interviews. He asks questions that come to his mind easily during interviews. He often finds that he does not hire good employees. This indicates _____.

Which of the following is the first step in the behavioral modeling process?

Those with a performance-prove orientation focus on demonstrating their competence so that others will not think poorly of them.

When a worker comes late to the work site, an external attribution will occur if there is high ______, high ______, and low ______.

_____ can be described as emotionally charged judgments that arise through quick, nonconscious, and holistic associations.

_____ decisions are decisions that become somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken.