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Exam 5: The Five Generic Competitive Strategies

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Question 1

Multiple Choice

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Managers can use information systems to heavily influence OM decisions including: productivity, costs, flexibility, quality, and customer satisfaction.

A) productivity, profits, flexibility, quality, and customer satisfaction.
B) productivity, costs, flexibility, quality, and customer satisfaction.
C) productivity, costs, flexibility, quantity, and customer satisfaction.
D) productivity, profits, flexibility, quantity, and customer satisfaction.

E) C) and D)
F) A) and B)

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Question 2

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Information technology, consumer behaviour, visibility, and speed are the four changes resulting from advances in technology that are driving supply chains.

A) True
B) False

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Question 3

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Materials flow from suppliers and their _______________ suppliers at all levels.

What is the term used to describe the difference between the cost of inputs and the value of price of outputs.

Which of the following is a principle of supply chain management?

Which of the following generates demand forecasts using statistical tools and forecasting techniques?

Define the relationship between supply chain management and decision making.

In ______________ component of supply chain management, companies must carefully choose reliable suppliers that will deliver goods and services required for making products, and develop a set of pricing, delivery, and payment processes with suppliers and create metrics for monitoring and improving the relationships.

The __________ effect occurs when distorted product demand information passes from one entity to the next throughout the supply chain.

Global inventory management systems (GIMS) provide the ability to locate, track, and predict the movement of every component or material anywhere upstream or downstream in the business process.

List the components of a typical supply chain.

Which one of the following is not a characteristic of an efficient and effective supply chain management?

__________________________________ use sales forecasts to make sure that needed parts and materials are available at the right time and place in a specific company.

Which of the following is not one of the five basic components of supply chain management?

____________ management and control software provides control and visibility to the status of individual items maintained in inventory.

What best describes all the activities managers do to help companies create goods?

In a supply chain, which one of the following doesn't flow in the direction of upstream?

Describe the five key competitive priorities translate directly into characteristics that are used to describe various processes by which a company can add value to its OM decisions

A supply ____________ consists of all parties involved, directly or indirectly, in the procurement of a product or raw material.

_______________________ describes all the activities managers do to help companies create goods.