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Exam 13: Managing Conflict and Negotiating

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Question 51

True/False

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Unethical negotiation tactics do not need to be factored into the organizational codes of conduct.

A) True
B) False

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Question 52

Multiple Choice

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_____ is an alternative dispute resolution technique where someone who works for the organization, and is widely respected and trusted by his or her co-workers, hears grievances on a confidential basis and attempts to arrange a solution.

A) Ombudsman
B) Peer review
C) Conciliation
D) Mediation
E) Arbitration

F) A) and E)
G) D) and E)

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Question 53

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Mention five antecedents of conflict. What are the desired outcomes of conflict?

Functional conflict serves the interests of the organization.

_____ conflict is defined as conflict that raises different opinions regardless of the personal feelings of the managers.

Functional conflict:

Conflict is an aspect of organizational life that can be avoided.

The priority for managers faced with intergroup conflict is to identify and root out specific negative linkages among groups.

The main weakness of the _____ conflict-handling style is that it's a temporary fix that fails to confront the underlying problem.

Avoiding is appropriate for difficult and worsening problems.

An avoidance style of handling conflict leads to higher group satisfaction than does an integrating style.

_____ is an alternative dispute resolution technique where a trained, neutral third party actively guides the disputing parties in exploring innovative solutions to the conflict but does not render a decision.

Membership on the peer review panel often is rotated among employees.

What are the major trends that conspire to make organizational conflict inevitable?

Programmed conflict is defined as conflict that raises different opinions regardless of the personal feelings of the managers.

Gerard had come up with a new promotional idea for the latest product that his firm had created. However, his colleague Karl stole the idea and took the credit for it. This led to significant conflict between them. Karl later felt guilty for his wrong action and approached Jerry, a mutual friend, to help to settle the situation. This scenario is an example of a(n) _____.

Which of the following is true about organizational conflict?

Jim is head of the marketing department and must decide how to allocate a fixed amount of funds. There are two top projects that Jim believes hold the most promise. Recently, the majority of funds have been allocated to Project A, but Jim wonders if it is time to provide Project B with a larger share of the money. Jim decides to assign a particular individual, Clara, to thoroughly criticize the proposal for Project B, looking for every possible flaw. Which technique is Jim using to help him make a better decision?

Mention the changes associated with increased group cohesiveness.

Describe four alternative dispute resolution techniques.