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Grexel Tools applies its in-depth understanding of the challenges facing manufacturers to design and build custom machine tools that are highly valued by business customers.To maintain its competitive advantage,Grexel also wants to avoid spending more than is necessary on administrative activities such as managing employee benefits.What would be the most effective way for Grexel to minimize administrative expenses without sacrificing quality?


A) hiring new employees with administrative skills
B) downsizing the workforce so fewer administrators are needed
C) moving to a location where raw materials are abundant
D) outsourcing administrative work to an organization that specializes in these services
E) hiring temporary workers to fill permanent job positions

F) A) and D)
G) B) and E)

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Downsizing disrupts the social networks through which people are creative and flexible.

A) True
B) False

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To ensure success with an outsourcing strategy,companies should outsource work that requires tight security.

A) True
B) False

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Solenz Inc.is a relatively new company that employs 23 workers.When it finished a major contract,the owner realized that there wasn't enough work left for all the remaining workers.The company is negotiating contracts that could provide future work in a few months,but it currently must address its labor surplus in order to remain financially sound.Which of the following is the best strategy to deal with this labor surplus?


A) an early-retirement program
B) natural attrition
C) a hiring freeze
D) downsizing
E) work sharing

F) B) and C)
G) A) and E)

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Jonathan,the CEO of Maxofan Inc. ,finds that the company needs to eliminate a labor surplus to avoid financial difficulties.To deal with this problem,he chooses a strategy that gives him fast results.However,the amount of suffering caused to employees is high.Jonathan is most likely using the _____ strategy to reduce the labor surplus.


A) early retirement
B) downsizing
C) natural attrition
D) retraining
E) hiring freeze

F) B) and C)
G) B) and D)

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James is the HR manager at Flenzel Inc. ,which is preparing for the launch of a new product line.The company needs to know how many new customer service representatives to add to help customers with questions and concerns about the existing,and new,products.To guide the company,James needs information about the number of employees currently providing customer service,the number likely to be in those jobs next year,and the numbers expected to move to other positions in the organization.The information will be easier to organize and interpret if James uses a(n) _____.


A) electronic recruiting process
B) transitional matrix
C) propensity analysis
D) due-process policy
E) multiple regression analysis

F) C) and D)
G) B) and E)

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Errol,a manager at a large holiday decoration store,is expecting increased sales during the upcoming holiday season.He knows that his current workforce will not be able to meet demand,putting him at risk of a labor shortage.Which of the following strategies would be the best option to help Errol avoid a labor shortage?


A) Errol should hire new employees because he will most likely need additional workers after the holiday season to deal with an increasing sales trend.
B) Errol should consider increasing his current employees' pay during the holiday season so they will work harder to achieve sales targets.
C) Errol should keep his store closed during non-peak hours to compensate for labor shortages.This will ensure his current employees work harder during peak hours.
D) Errol should hire temporary employees because he can let them go once the holiday season is over.
E) Errol should consider increasing the prices of toys so that he can make higher profits with fewer sales,thereby reducing the number of customers and consequently solving the labor shortage issue.

F) A) and E)
G) A) and D)

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In the context of human resource planning,the primary goal of forecasting is to


A) predict labor shortages or surpluses in specific areas of an organization.
B) determine labor supply.
C) set goals for hiring employees.
D) focus attention on a problem and provide a basis for measuring an organization's success.
E) eliminate large numbers of personnel with the goal of enhancing an organization's competitiveness.

F) None of the above
G) B) and E)

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In the context of employing temporary and contract workers,if the person providing the service is a contractor and not an employee,the company is not supposed to directly supervise the worker.

A) True
B) False

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Why is temporary employment popular with employers?


A) It gives employers flexibility in operations.
B) It allows employers to comply with the requirements of affirmative action imposed by the government.
C) The quality of work from temporary workers is usually far superior.
D) It is the most effective strategy for key customer service jobs.
E) Temporary workers are more committed to the organization.

F) A) and C)
G) A) and E)

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In order to cultivate a favorable picture of the organization,Rhodes Group,a financial services corporation,advertises itself to potential applicants by using the slogan,"Investing in you no matter what road you take." This scenario is an example of _____ advertising.


A) viral
B) image
C) proactive
D) saturation
E) signature

F) B) and D)
G) B) and C)

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People who apply for a vacancy without prompting from an organization are referred to as


A) direct applicants.
B) natural applicants.
C) internal applicants.
D) neutral applicants.
E) referred applicants.

F) A) and B)
G) A) and C)

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A start-up software company hires Mia as its first human resource manager.Whenever a new position needs to be filled,Mia sits down with the supervisor to gather facts that will be included in a realistic job preview.Mia knows that the impact of job previews on candidates is limited,but she believes the effort is important anyway.Which of the following statements best explains Mia's decision to provide realistic job previews?


A) The recruiter is less important than personnel policies for affecting a candidate's decision.
B) Realism in the recruiter's message is the most researched aspect of recruiting.
C) Mia feels pressure to exaggerate the negative qualities of each job vacancy.
D) Employees are highly sensitive to negative information.
E) Giving realistic information is not expensive or difficult,so it is worth even a small benefit.

F) A) and B)
G) All of the above

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Luis,a human resource executive,is meeting with the executive team to discuss the need to fill a soon-to-be vacant position for vice president of the company's Medical Devices Division.Normally,he posts vacancies on the company's website,but he encourages the team to allocate funds to hire an executive search firm (ESF) for filling this position.Which statement best supports Luis's recommendation?


A) ESFs can more efficiently advertise the vacant position to a wide audience.
B) ESFs are government-run agencies,so they offer low-cost services.
C) ESFs provide confidentiality for employer and recruit,giving access to better candidates.
D) ESFs specialize in writing effective print ads that give readers enough information.
E) ESFs specialize in finding jobs for candidates who are currently unemployed.

F) B) and E)
G) B) and C)

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Renton Inc.is phasing out its desktop computer repair center in Wisconsin.Meanwhile,the demand for repair of mobile devices-services it provides in Georgia and New Mexico-is growing rapidly.Betty,a human resource specialist at Renton headquarters in Atlanta,must plan to avoid a labor surplus in Wisconsin in a fast and effective way.She wishes to do so with minimal employee suffering in terms of layoffs and salary.Which of the following strategies would best help Betty accomplish her goal?


A) pay reductions
B) transfers
C) demotions
D) early retirement
E) hiring freeze

F) All of the above
G) A) and D)

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Berzen Inc.hires John as a supervisor in the company.They have an implied understanding that both the employer and the employee have the right to end their relationship at any time they desire.In the context of personnel policies,the relationship between the company and John is based on the _____.


A) promote-from-within policy
B) lead-the-market strategy
C) employment-at-will policy
D) nepotistic agreement
E) benevolent agreement

F) D) and E)
G) C) and E)

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Suppose you are a human resource executive for a hospital.What characteristics and behaviors would you look for in your recruiters so as to increase the positive impact they have on job candidates?

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Student answers will vary.
In general,ap...

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Research suggests that realistic job previews have a strong and consistent effect on employee turnover.

A) True
B) False

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Which of the following aspects of recruitment is most likely to affect the nature of the positions that are vacant?


A) recruitment sources
B) personnel policies
C) recruiter traits
D) recruiter behavior
E) applicant characteristics

F) A) and E)
G) D) and E)

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In the context of HR planning,implementation that ties planning and recruiting to an organization's strategy and to its efforts to develop employees becomes a complete program of


A) reengineering.
B) total quality management.
C) benchmarking.
D) talent management.
E) workforce utilization.

F) A) and E)
G) B) and C)

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