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When interest is credited to your savings account at your bank, it is called a:


A) process
B) function
C) calculation
D) Transaction
E) decision

F) None of the above
G) C) and E)

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In general, organizations try to automate data entry as much as possible.

A) True
B) False

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When you make a purchase online, that transaction is an example of batch processing.

A) True
B) False

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USA Cycling needed an on-demand inventory and warehouse management system that allows suppliers in different locations to manage inventory in a single system. False

A) True
B) False

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Contrast routine reports and drill-down reports.

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Which of the following has not been identified as a reason for ERP implementation failure?


A) Failure to include affected employees in planning
B) The complexity of the planning
C) Lack of documentation
D) Insufficient training
E) No change management processes

F) None of the above
G) C) and D)

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Financial management, operations management, and human resource management are extended ERP modules.

A) True
B) False

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Refer to Closing Case - Difficulties in Managing ERP systems: Which of the following is false?


A) Standards are being developed for baseball fielding metrics.
B) Fielding metrics will eliminate the need for specialized coaches.
C) Motion-capture software can be used to determine where a fielder was standing when a ball is hit.
D) Data collected by the motion-capture software can be used to identify fielders that have fast reaction times.
E) Fielding metrics can be used to evaluate players.

F) C) and D)
G) B) and D)

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Which of the following is true?


A) Transactions are only critical to the area they occur in.
B) Transactions can only involve one database.
C) Transactions can only involve one computer.
D) The actual processing of a Transaction has to be standard.
E) Transactions generate a small volume of data.

F) A) and B)
G) A) and D)

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The information systems for Accounting and Finance could contain control and auditing process.

A) True
B) False

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. Refer to IT's About Business 10.2-SAP at Airgas: Which of the following is false?


A) Airgas saw economic benefits during the conversion process.
B) The project will be over its projected cost budget.
C) Airgas switched over its supply chain operations to SAP first.
D) Airgas used subject-matter experts to identify required functionality in their SAP system.
E) Airgas implemented SAP without the help of consultants.

F) A) and B)
G) B) and E)

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Greg is mowing lawns in the neighborhood for the summer. He does not need an information system.

A) True
B) False

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Functional information systems support the entire enterprise or major portions of it.

A) True
B) False

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Which of the following is false?


A) Functional area information systems were usually developed independently.
B) Functional area information systems easily communicate with each other.
C) ERP systems are designed to integrate business processes.
D) ERP systems use a common database.
E) ERP systems integrate functional areas within an organization.

F) A) and B)
G) A) and D)

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Explain how information systems for marketing and sales support an organization.

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Which of the following was not included in early ERP systems?


A) Sales and Marketing
B) Inventory Control
C) Order Entry
D) Distribution
E) Raw materials management

F) A) and E)
G) B) and C)

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Discuss why functional area information systems would have been built as silos. Explain the limitations of that approach.

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When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

A) True
B) False

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Which of the following is false?


A) ERP systems are an evolution of functional information systems.
B) ERP systems look the same to users as functional information systems.
C) ERP systems have much the same functionality as functional information systems.
D) ERP systems produce the same reports as functional information systems.
E) ERP systems use the same data as functional information systems.

F) A) and B)
G) C) and D)

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Explain how information systems for production operations management support an organization.

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